3 minute readThird Party Support Checklist: Picking a Vendor
In terms of the type of third party support that your business will come to depend on, picking the right vendor comes down to more than just dollars and cents.
While it’s true that price will always be a concern, most third party support contracts are already built in a way that allows you to save 40% to 70% off OEM alternatives.
Instead, you need to dig a fair bit deeper than that to make sure you’re making the right choice to meet today’s challenges AND tomorrow’s ever evolving requirements at the same time.
If you truly want to find the best pick out of the myriad of different providers that have entered the market, you’ll want to keep a few key things in mind.
There is no denying that third party support is booming – however, not all of them have their services finely tuned just yet. For the best results, try to go with a third party support provider that has at least been around for a few years.
If someone is going to be the guinea pig as a provider works out the finer points of their support, you definitely don’t want it to be you.
Their Existing Client List
When looking for a third party support provider, try to go with a name that other IT shops trust. Search a vendor’s client lists for trusted brand names, as well as businesses that are similar in size, scope, complexity and industry to your own.
You should also ask for as many testimonials as you can get.
There is truly nothing worse than finding out that a third party support provider doesn’t cover what you need until AFTER you’ve already signed the contract. Regardless of the type of industry you happen to be operating in, reading the fine print of your contract BEFORE you sign it cannot be overstated enough.
With something as important as third party support, you need full service – end of story. Look for a company that offers everything you’ll need in one simple agreement and then sign on that dotted line as fast as you can.
They’re There When You Need Them
Finally, the single most important quality to look for when choosing a third party support vendor is one of responsiveness. Escalation procedures and wait times are a thing of the past – true innovative third party providers should be willing to give clients immediate, unrestricted access to OEM-certified engineers.
Better yet, local engineers should be assigned to the account to guarantee not only that you’ll have the support you need whenever you need it, but to maintain precious business continuity as well.
Ready to Pick a Vendor?
Again, this is the type of topic that is far too important for you to take chances with. Technology is the foundation of your business and you need a company willing to do whatever it takes to protect that foundation at all costs. For more information on Reliant Technology’s support and maintenance offerings reach out to one of our support specialists or give us a call at 1.877.227.0828.