2 minute readHow easy should it be to open a Reliant support ticket?

(super easy – that’s a no-brainer!)

It’s never fun to open a support ticket, but when you have to, Reliant wants to make it convenient for you and your team.

Over the last few months, as our customer success team gathered feedback, many of you told us you’d like to open up a support ticket through our online portal, Owlytica.  (Reliant Technology Asset Management)

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Once we heard this more than 20 times, we knew we had to make it happen.   And now, we’re excited to share the release of our new RTAM ticketing feature with you.

How Simple it is to Open a Reliant Support Ticket 

Step One

Log in to Owlytica at https://rtam.reliant-technology.com/

Step Two 

Choose the asset, and select “Request Support.” 

Step Three

Fill out a brief description, and submit to open a ticket. 

Step Four

Within a minute, you’ll receive an email notification and our support team will reach out right away to begin a resolution.

It’s That Simple!

Rather than remembering your contract details in your head or sorting through spreadsheets, Owlytica will do all of this for you, and you can always add additional team members, so you’ve got backup.

So you can sit back while our engineers begin troubleshooting, and rest easy knowing we’re on it.

Want to know more about the Owlytica platform, tracking all your contracts and assets, or support ticketing?

We’re happy to walk you through the platform and answer any questions. Schedule a 15 minute demo today with a Reliant Customer Success Manager

We’re excited, and we hope you are too!