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4 minute readThird-Party Maintenance: What You Need to Know

Making the decision to move towards third-party IT maintenance brings with it a wide range of benefits that can’t be ignored. For starters, it’s a terrific way to begin saving your business money almost immediately without giving up any of the quality or reliability that your team is known for.

It’s also a great way to organize your expenses in a way that is much easier to predict thanks to the nature of these agreements. third-party maintenance does, however, require you to keep a few key things in mind.


Just as you and your closest competitor are probably two very different organizations even though you’re operating in the same industry, the same concept is true of third-party IT hardware maintenance providers.

As a result, you need to evaluate multiple third-party vendors very carefully before making a decision regarding who gets your business. Ask for customer referrals (finding out what they can and cannot provide you and more to help make the most informed choice possible).

During this evaluation process, be sure to allow the appropriate amount of time to be as thorough as possible. Third-party support providers are important, so this is a decision that you never want to rush.

The Agreement

Once you’ve narrowed your selection down to a few choices, review your maintenance agreements carefully to make sure that your needs are going to be met moving forward. Remember that the first version of the agreement that you get is not set in stone. As a result, you should be willing to negotiate to help guarantee the best possible deal on prices, services, and more for your company.

You should also feel free to negotiate with more than one third-party maintenance provider at the same time. Doing so will help make sure that you’re always making forward progress and that you can quickly pick up the negotiation process with someone else if your first choice falls through for whatever reason.

The Transition

The implementation of third-party maintenance is also something that can take some time – especially depending on how much of your storage infrastructure you move to third-party support at one time.

During this process, you should also be prepared for certain agreed-upon procedures to change unexpectedly or for questions to crop up as implementation moves forward. Don’t worry, this is a natural aspect of this type of process.

Above all else, however, you need to realize that implementing third-party maintenance is not an “all or nothing” choice. You can still hold onto certain elements of your original equipment manufacturer maintenance program, even temporarily, as your third-party maintenance architecture is tested and perfected.

This is a gradual shift but an important one, so don’t feel like you need to flip a switch and be “ready to go” overnight.

Want More Information About Third-Party Maintenance?

Reliant Technology works with your team to develop a comprehensive maintenance plan that best meets your organization’s needs. With 5 levels of support available, ranging from 24x7x365 with 4-hour on-site response to next-business-day parts replacement, you have the flexibility to choose the right maintenance terms for your storage hardware.

For more information about Reliant Technology’s maintenance program, call one of our storage specialists at 1.877.227.0828.

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Reid Smith-Vaniz

by Reid Smith-Vaniz

Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.

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Reliant Technology Cares

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About Reliant Technology

As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.