9 minute readReal Solutions for IT Problems
Opportunities for Success
In the life of an IT professional, a data center manager is often entering into an unexpected problem, or actively in the midst of fixing a problem, or just leaving one . . . until the next one occurs. The three solutions for IT departments, shared here, show how Reliant Technology helps our customers save money, gain control, and source hard-to-find equipment despite the current problems in the global supply chains, because we always go above and beyond.
What IT function Do You Perform Better than Anyone Else?
We all have stories about the workplace from friends, family members, and coworkers about projects that were accomplished outstandingly well. It makes us all feel good to celebrate these successes. That’s how it should be. We are all paid to perform a specific set of tasks and are expected to do our work well. It’s our life’s goal to become more and more successful at work by completing more and more projects successfully.
This is important in every department, and none more so than within IT, whose job it is to keep the company running efficiently. With over 15 years of experience working with more than 3,000 companies, Reliant Technology has collected and noted many such situations and success stories.
We are all responsible for the financial success of the company we work for. Our daily efforts are small cogs in a big machine. While we all have our own duties to perform, some tasks cross lines. For instance, we should all help the company save money when we can. We can help onboard new hires and be more aware of departmental needs and challenges to help our colleagues become more successful.
Among hundreds of stories of helping our customers above and beyond the industry norm, here are three stories that stand out. You may even see your own situation in at least one of these scenarios.
When Your Sales Expert Helps You Save $200,000 a Year
One of our sales experts was chatting with one of his customers, and asked his contact, the Senior Software Asset Management Administrator, if they had any assets that could, and should, be reviewed. While requesting extra work is not the industry standard, our agents go above and beyond to help our clients.
The client then shared a spreadsheet with over 150 assets currently being used in their data center. Our experts reviewed every piece of equipment for End of Life (EOL) and End of Service Life (EOSL) dates. Within two weeks Reliant Technology was able to provide a road map of which of the assets could be moved to Third Party Maintenance support. Some of the assets could be transferred immediately, for immediate savings. Our expert also shared a 3-year schedule of what assets would roll over EOL and EOSL dates in the the next few years.
Because Reliant Technology deals with a host of Original Equipment Manufacturers (OEMs) products, we were able to take over maintenance and support from more than half a dozen of their OEMs.
What was the motivation for Reliant Technology’s expert to ask? He was legitimately trying to help by getting a better understanding of where the client’s assets were. This rep has found that clients might know when their support contracts are up, but not the specific EOL and EOSL dates of the equipment. All the client had to do was share their information, in this case a simple spreadsheet, and our expert did all the work cleaning the data and then applying our proprietary database of end of life dates.
The result of a simple question and a shared file was that a company significantly decreased their spend on multiple assets. The client then made the decision to bring 70% of their assets to us for maintenance and support and 30% remained with their current OEMs.
Yes, we recommended that some assets remain with the OEMs, because it was the best decision based on needed software support for their fairly newer equipment. Of course, our experts will review those assets again in a year or so, when EOL and EOSL are closer, because we are always available for our clients and go the extra mile to ensure we give the best service at the best price.
The New Manager in a Data Center
Like many industries today, IT is experiencing a high turnover rate. People don’t necessarily leave the industry, but they do seem to float from one IT role to another, sometimes within a company, but other times from a new company willing to pay more or allow for better work-life balance.
Think back to when you were the new Data Center Manager at a large organization. It was very difficult in those first few months to get a grasp over all the assets you were responsible for in each data center location. It’s not that you couldn’t manually inventory the assets one-by-one yourself, but a list would have made your life easier and accomplished the job more quickly.
As the newest data center employee, you are receiving inquiries from all kinds of people, some of whom want to welcome you, some who want to sell you something, and there are some who truly want to help.
One of our sales experts recently called on a client and learned that his contact at that company was gone. So he introduced himself to the new Data Center Manager. The manager was beyond thrilled when he learned, for the first time, about Reliant Technology and the contract his company has. He had no idea, yet there we were, reaching out to him, because we go above and beyond for our customers.
Our agent explained to the manager about all the warranty maintenance contracts they owned and how the organization was covered under each. Why more than one warranty? Several OEMs were represented in the data center, and Reliant Technology had simultaneously co-terminated them all. The rep then shared how his client could find all the EOL/EOSL dates using Reliant Technology’s free IT Asset Management tool.
This IT Manager, new to his organization, suddenly had everything at his fingertips. While he had been trying to get a handle on everything the organization owned, and for what he was now responsible, Reliant Technology had descended, like an angel, with a complete list of all the company’s assets, warranties, and EOL/EOSL dates. All because our Sales Experts periodically check on their customers and go above and beyond to help when needed.
Finding Cisco Switches
IT supply chains have been terribly delayed for the past two years, for many and various reasons. Currently, parts that once took weeks are taking months, even a year or more, to be manufactured and shipped.
To use some personification, IT equipment, however, is rather impatient when replacement parts are needed. So what do you do when you need, for instance, Cisco Switches, and their lead time is way beyond your time frame? You call Reliant Technology!
Cisco runs the world when it comes to switches, so their equipment is always in demand, whether or not there has been a pandemic and supply lines have closed. Data center managers need what they need when they need it. Hardware just can’t be made to understand a delay and how it has to keep functioning for just a little while longer.
It wasn’t a surprise when one of our sales experts received a call about needed Cisco Switches. Our client wanted to upgrade their current switches to the Cisco 9300 series, and they wanted to do it immediately, to use their IT budget before the end of the year. This client was seeking three dozen switches, which is a tall order, especially today.
Reliant Technology has great relationships with our clients because of our great corporate culture within our company. You have more than one agent when you work with Reliant – you get all of our agents’ attention.
So our expert started pinging colleagues. In short order, voila, she was able to source more than half of the needed parts. Working integrally with our Logistics team, we were able to creatively ship the parts, splitting up the order, to get the switches to the customer as quickly as possible.
Our customer was so happy that they got their upgrade, before the year ended, and were able to optimize their budget, despite the current supply chain challenges. In addition to finding these very hard-to-find parts, the customer was thrilled that they still received Reliant Technology’s incredible pricing. Once again, Reliant Technology went above and beyond.
What To Do When You Don’t Know What to Do
When you don’t know what to do . . . call Reliant Technology. Whether the situation is wanting to keep your infrastructure beyond EOL/EOSL dates, or being overwhelmed by all the contracts and warranties that Reliant Technology can co-terminate, or needing parts so that you can keep your data center functioning, Reliant Technology has your solution.Get More Info...
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Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.
When you have Reliant Technology support your data center, you help us support SERV International and provide thousands of meals for starving children.
About Reliant Technology
As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.
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