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3 minute readWhat Do I Do When My Data Center Support Is Ending?

First of all: don't panic!

We have a fantastic guide about how you can shop around for excellent support options that won’t break the bank.

How long will it take to activate coverage?

Third Party Maintenance IT Engineers

When was the last time you were caught off guard because your server, network or storage system support was coming due?  Who did you buy this equipment from?  

It’s easy for a lapse of coverage to send us into a panic.

You may only have a short window of time to negotiate, procure, and get approved by company management, and before you know it your contract is up. 

When support ends, you have two viable options: sign another long term contract with the OEM or choose to get support from a Third Party Maintenance provider. 

What is Third Party Maintenance? 

Third Party Maintenance (TPM) is alternative hardware support that is offered by a third party company rather than the original equipment manufacturer (OEM). 

TPM is a more cost effective approach to data center maintenance, extending the life of your hardware. Most hardware is still viable past its EOL or EOSL dates but OEMs no longer offer coverage. This is where a TPM steps in. TPMs offer coverage that OEMs don’t because they want you to stop using old hardware and upgrade to the latest technology. 

What to do once support is up

How Does Third Party Maintenance Work?

A TPM contract works very similarly as an OEM contract but is more cost effective, typically 50% less than manufacturer.

TPM contracts can be easily incorporated into your business. Right when your OEM support ends, your TPM contract begins so there is never a moment you aren’t covered. The TPM contract picks up right where the OEM maintenance contract leaves off.  

Unlike the technicians at OEMs, who are familiar only with the products sold by their company, the engineers at Reliant Technology are familiar with a range of enterprise-grade IT hardware, such as the solutions offered by Dell EMC, HPE, Sun Oracle, and IBM.

What are Hardware Families?

Each OEM has their own product families for different use cases or generations of products. As an example Dell EMC has VNX, VNXe, Unity, VMAX, Data Domain, Isilon, PowerVault, SC Series families as well as EMC legacy Clariion, Celerra, Connectrix and Centerra products.  

As an industry leading third party maintenance provider, Reliant Technology offers support on over 95 product families across all major OEMs. No matter the hardware that you operate, our experts can easily support and maintain your data center to make sure everything runs smoothly.

Data Center Support

Contact Reliant Technology

If you have a data center, and would like to simplify coverage and make support easy, contact a consultant at Reliant Technology. Reliant offers coverage for over 95 families of products and can coterminate, consolidate and pre-negotiate agreements in the Reliant Technology Maintenance Platform so IT contract management is simple and automated.

Explore your options

Contact a Reliant expert today.

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Reid Smith-Vaniz

by Reid Smith-Vaniz

Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.

Reliant Technology Cares

Reliant Technology Cares

When you have Reliant Technology support your data center, you help us support SERV International and provide thousands of meals for starving children.

About Reliant Technology


As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.

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