6 minute readAre Managed IT Service Companies Beneficial for Data Centers?
The Advantage of IT Managed Service Providers
You should use an IT Managed Service Provider to save money, time, and resources in your Data Center There are a number of advantages in doing so: reduced labor costs; flexible service; new technology and expertise; and cost savings overall.
Finding the right Service Level Agreement (SLA)
What is the Best Solution?
Today’s Data Centers need an advanced level of technical expertise to meet the increasing demand for up-time reliability. Considering society’s reliance on the Internet, from both a business and consumer perspective, Data Center downtime costs are sometimes immeasurable. Evolving computing needs invoke new technology challenges, which poses the question, “What is the right solution for my Data Center – managed IT services or in-house IT?”
What is a Managed IT Service Provider?
A managed IT service provider helps keep a Data Center’s mission-critical functions up and running. This is done by offering specialized IT support, delivered against a clearly outlined service-level agreement. This support is given over a fixed period and for an established cost. In other words, they manage your entire Data Center infrastructure or provide specialty support to augment in-house IT.
As the IT industry continues to add new capabilities, it also creates opportunities for emerging managed IT service divisions to hit the market. Some examples are:
- Managed Security Services
- Managed Network Services
- Managed Communication and Collaboration Services
- Managed IT Infrastructure
- Managed Data Center Services
- Managed Mobility Services
- Managed Information Services
What makes managed service providers so appealing? Based on the service level agreement, they can be responsible for:
- Data Center equipment maintenance and repair
- Installation, updates, and patching of system-level software
- Replacement hardware procurement and upgrades
- Monitoring system health and storage usage
- Dissolution of Assets
Advantages of Managed IT Services for Data Centers
Choosing to work with a managed IT service provider is a great way to improve the bottom line, by saving on expenses related to equipment maintenance, IT labor, upgrades, and overhead. Outsourcing can convert many variable costs into fixed IT expenses which allows you to budget more effectively.
Reduced Labor Costs
Data Center staff should have specific training and certifications in servers, storage, switches, networks, applications, security, and other disciplines. According to Glassdoor.com, the average base pay for Data Center administrators is around $60,000 per year, excluding benefits. Salary.com states a Data Center manager will cost an average of about $150,000 a year. When you factor in the different talent requirements and overall quantity of staffing needs, you see that IT labor takes a big chunk out of the budget. In today’s world, it is also hard to find the right people to hire. On the other hand, the long-term cost of using a managed IT service provider is less expensive, and you don’t have to provide in-house training or deal with any HR requirements. You also save the costs of paid time off and medical benefits.
By selecting an IT managed service company, you get the right talent for managing and maintaining your Data Center. In many cases, you also gain access to specialty skills for one-off projects, or to overcome challenging events. MSPs (Managed Services Providers) are a collective entity of talent and resources who can protect your interests, sometimes better than an in-house IT team.
Access New Technology
Technology is ever-changing, and you need to constantly be evolving in how it is used, maintained, and protects your data. Ensuring your Data Center is fully compliant with current standards is a difficult task. A reputable managed IT service provider should be up-to-date on all relative technology advancements and help you make the right decisions for the future.
Receive Flexible Service
Managed services offer peace of mind, in knowing that your Data Center infrastructure is being monitored and maintained 24/7/365 by a knowledgeable team of industry professionals. In addition, they are a great way to manage your money. A fixed-price contract allows you to budget expenses with less concern for variable costs. You can scale faster, save money, and decrease liability, while improving your overall capabilities by simply outsourcing all or part of your Data Center support needs to an MSP.
Cut The Costs Of OEM Maintenance Contracts
One type of MSP is a Third Party Maintenance provider. Third Party Maintenance providers replace expensive Original Equipment Manufacturer (OEM) maintenance contracts and extend the life of equipment that continues to work well. OEM’s recommend replacing systems due to End of Life (EOL) or End of Service Life (EOSL) dates they set to promote their newer systems, even when the equipment remains fully functional. Third Party Maintenance providers, however, are focused on maintaining the systems you already have, for as long as they remain healthy and viable.
All equipment becomes obsolete eventually. As the Data Center grows, a qualified managed service provider will help defer the next stage of investment while sustaining top-level performance. Third Party Maintenance providers can extend your systems’ lives and prevent prematurely investing in new assets. This attention helps optimize your IT budget.
The Best Decision?
The primary purpose of a Data Center facility is to offer uninterrupted power, cooling, network, and space resources in the correct amounts, with the appropriate redundancy level, and at the right time. Accurate and consistent tracking of all critical facility assets is the foundation of a good maintenance program.
To implement a cost-effective maintenance program, you need to use a logical step-by-step approach to catalog all Data Center assets and match them to the OEM’s or a Third Party Maintenance provider’s contract to recognize and eliminate wasteful spending. Read our IT Maintenance Optimization Model whitepaper to learn more about Data Center Maintenance Optimization and next steps toward finding and recovering wasteful spending in your IT budget.
Start the Benefits of Managed Services Today
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Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.
When you have Reliant Technology support your data center, you help us support SERV International and provide thousands of meals for starving children.
About Reliant Technology
As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.
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