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4 minute read5 Must Haves For NetApp Third Party Support Providers

Who provides support for your NetApp storage hardware is one of the biggest decisions you can make for your data center.

If your NetApp filer is approaching End of Availability (EOA) or End of Support  (EOS) like the FAS2000 series, now is as great a time as any to consider third party NetApp support. But where do you start? With OEM support prices skyrocketing after the initial 3-year support contract, third party support has become a cost-effective way to keep your IT hardware up and running.

However, not all NetApp third party maintenance providers are created equal. No matter your data center needs, use these 5 must haves when purchasing NetApp third party support.

1. Customizable Support Contracts

Flexible support agreements are among the top benefits of third party support, but there’s no one-size-fits-all option for it. Data centers are complex and you may not need Level 1 support with 4-hour on-site response times for every piece of hardware.

Want Level 5 support for your backup and archive hardware, but need Level 1 for mission-critical assets? No problem, a good support partner will allow you to choose the service level agreement (SLA) that suits your needs.

2. Innovative Support Solutions

It is important to choose a support partner that understands the changing world of data storage. Look for a support provider that embraces trends in maintenance for storage, server, and networking hardware. Do they provide newer features in third party support like coterminous support contracts and on-site spares kits?

Utilizing progressive support solutions like coterminous contracts will allow all your equipment to renew at the same time allowing you to skip those pesky recertification fees.

3. In-Depth Product Knowledge

There are a number of benefits that come along with third party support. But it is important to choose a maintenance provider that has the product knowledge to properly support your hardware.

Unless your data center is entirely made up of NetApp equipment, you’ll need a third party vendor who has in-depth product knowledge across multiple manufacturers. Creating a one-stop-shop for your storage, server, and networking equipment will allow you to get the most out of third party support.

4. Cost Saving Benefits

When maintenance has the ability to take up to two-thirds of your IT budget, finding ways to save without sacrificing quality becomes a top priority.

Many third party support vendors can support your storage, server, and networking equipment while saving you up to 70% off OEM costs. So, if you are looking for ways to save on NetApp support, using third party maintenance is a great place to start.

5. Accelerated Response Times

Your mission-critical assets require minimum downtime. The third party maintenance provider you choose should be able to respond quickly and accurately in order to get those assets back up and running if they fail.

Another way to ensure accelerated response times is to choose a maintenance partner who offers spare parts on-site for your most critical equipment. This can save you money and minimize downtime in your data center.

Where Can  I Find A Provider With All These Qualities?

You’re looking at one! Reliant Technology offers customizable  SLAs, coterminous contracts, and OEM-Level product knowledge all while saving you 30-70% off OEM support costs. We can craft a support solution that is tailored to your organization’s specific needs.

Want to learn more about our global support coverage, and engineering certifications? Contact one of our NetApp support specialists or give us a call at 1.877.227.0828.

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Reid Smith-Vaniz

by Reid Smith-Vaniz

Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.

Reliant Technology Cares

Reliant Technology Cares

When you have Reliant Technology support your data center, you help us support SERV International and provide thousands of meals for starving children.

About Reliant Technology

As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.