One of the reasons that companies consider third-party maintenance for their data center hardware is that it can be more cost-effective than support from the OEM. While third-party maintenance can reduce the portion of your budget allocated for recurring maintenance charges, it is also important to remember to check that the ongoing support still fits your organization’s needs.
In order to do that you must take a number of factors into account to avoid overspending in your maintenance budget. This blog will discuss the ways that organizations overspend on maintenance as well as how to avoid those same mistakes while not sacrificing quality third-party maintenance.
1. Poor Asset Management
Companies can end up overspending on third-party maintenance by not managing their assets correctly. When purchasing support, keeping accurate details for your assets and system configuration can affect the quotes you receive for your equipment.
When requesting a quote for your data center hardware, be sure to remember to account for the type and age of your equipment, physical location of the hardware, SLA you want for the equipment, and the configuration. Without knowing all of the correct information, the quotes you receive won’t be accurate to the actual systems in your data center, causing you to overspend.
2. Not Conducting Equipment Audits Prior to Maintenance Renewals
Another aspect to keep in mind with asset management involves the renewal of your maintenance agreement. It is important to make sure that you’re not renewing maintenance services on equipment that is no longer active in your environment.
Paying to maintain storage equipment that you don’t even use can easily contribute to overspending. A good way to avoid this mistake is to perform an internal audit of your active equipment.
3. Mismatched Service Level Agreements
Mismatching SLAs is a common way to overspend on your hardware maintenance. You want to make sure that the SLA you choose for your equipment matches its requirements. These service-level disparities on your equipment may be caused by the provider, or they may be another result of poor asset management and incomplete decommissioning of equipment.
Your organization may require the most comprehensive SLA on all your hardware, but then again, it may not—so you should try to match the SLA with equipment type and use to avoid overspending. While it may seem safer to put every piece of equipment under a high SLA, at a certain point, over-provisioning that level of support will become wasteful and expensive.
Switching to a third-party maintenance provider can seem daunting, but with these tips on how to avoid overspending, you can make an informed decision while implementing a more cost-effective strategy for your maintenance budget.
At Reliant Technology, we work with your team to help our support experts have a thorough understanding of your environment in order to develop a comprehensive maintenance plan customized to your equipment and requirements. To learn more about our maintenance services, reach out to one of our support specialists or call 1.877.227.0828 today.