3 minute read3 Business Cases for Using Third-Party Maintenance
Identifying options to maintain a peak level of IT operations while minimizing costs is a top priority for C-suite executives everywhere. Implementing programs to extend the life of hardware investments is a proven way to generate savings.
That’s why many organizations have begun to move away from OEM contracts and have embraced the benefits of TPM maintenance. There are many business cases for TPM which prove out the most impactful benefits. We will explore a few.
One Stop Shop
For most businesses, the data center houses equipment from multiple OEMs, each of which represents individual, vastly different (and often cumbersome) support agreements. Every agreement requires quite a bit of time and effort.
This inefficiency is a thing of the past with a TPM provider. With a TPM provider, even multi-vendor equipment can be covered by one simple coterminous agreement – with a single point of contact as well. This reduces paperwork significantly while freeing up time to be more productive.
Reduced Support Costs
One of the major downsides of the OEM business model is that maintenance costs increase year after year. Another whammy is that support for the equipment is eventually cancelled by the OEM once the asset reaches its End-of-Life (EOL) or End-of-Service-Life (EOSL).
The OEM model relies on you being willing to replace equipment rather than keep it running. With a TPM provider, high quality maintenance and support is virtually guaranteed, and this allows keeps you from undertaking new capital expenses that you don’t really need.
TPM providers don’t need to find ways to recoup R&D investments, so there is no need to pass that financial burden on to you. TPM is a fruitful way to save up to 50% over traditional OEM post-warranty coverage.
Another major problem with some OEM models is that they can offer limited maintenance options, so you’re essentially overpaying for an unnecessary level of support.
Certain environments, like testing and development, do not require a same-day response, but if your OEM does not offer next-day options you may be paying for premium support you don’t really need.
TPM providers are able to provide a wide array of services with an approach that can be fully customized to meet your needs. Coverage isn’t just flexible – it can evolve over time as your business and equipment mix changes. If you need to reduce support or add new equipment, your coverage will change with you.
It’s Time to Make the Leap
Making the decision to move beyond OEM maintenance brings with it a wide array of savings and support opportunities that most businesses can no longer afford to ignore. That is why it is so important to consult with a knowledgeable data center support provider to carefully weigh all of your options before you sign on the dotted line.
An objective evaluation comparing your current level of OEM support and those of a non-OEM provider will be illuminating and ensure that every dollar you spend brings the maximum ROI possible.
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by Todd Bennett
Todd leads a team of expert IT consultants, helping customers around the world with their data center hardware, maintenance, and support needs, providing uptime, capacity, and savings options to enable IT and Procurement teams to do more with their existing budgets. Todd has been in enterprise technology for more than 30 years.
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