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EMC Support

Data Center Third-Party Maintenance: 3 Metrics to Know When It’s Right For You

You may have heard of data center third-party maintenance, and how it helps companies save 50% or more on server, storage, and network support costs. But the real question isn’t what you know about TPM, it’s when TPM makes sense for you and your organization. Luckily, we’re here to break it down for you. Here are the questions (and corresponding…

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5 Pain Points of OEM Support (and how to solve them!)

1. High Support Costs Has the OEM cost to maintain your server, storage, or networking equipment steadily increased with each support renewal? Once your hardware hits the 3-year mark, it’s typical to get sticker shock when you receive your renewal quote for OEM support. It’s a common tactic to push you to purchase new equipment. If you are considering replacing…

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5 Common IT Support Mistakes (And How to Avoid Them)

Choosing who supports your storage, server, and networking equipment as well as how it's supported are some of the most important decisions you can make for your IT infrastructure. Far too often, we see a common trend of end users making decisions on the "who" and "how" that costs them time, money, and quality of service. Don't make the same…

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IT Support Secrets: What the OEM Doesn’t Want You to Know

How long is your data center hardware actually useful? Depending on who your support provider is, the answer may vary. If you have EMC or NetApp support through the OEM, they will likely tell you the answer is 3-5 years. But as IT budgets begin to shrink, you may be wondering if this is true, and if not, what else…

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IT Support Secrets: What the OEM Doesn't Want You to Know

How long is your data center hardware actually useful? Depending on who your support provider is, the answer may vary. If you have EMC or NetApp support through the OEM, they will likely tell you the answer is 3-5 years. But as IT budgets begin to shrink, you may be wondering if this is true, and if not, what else…

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Third-Party Support vs. OEM Maintenance: What You Need to Know

Every year, organizations charge IT professionals with increasing efficiency while cutting costs. And with the average IT budget only growing $2,000 in 2016, every penny counts. To cut costs, you must determine where the bulk of your funds are going. With the ability to consume up to two-thirds of your budget, support is a great place to start. Many companies…

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5 Things Your Support Provider Must Have

When it comes to support for your storage, server, or networking hardware, there can be a lot of potential vendor options for you out there. So, how do you know which is the right fit for you? How do you determine what is a “nice-to-have” versus a “must-have?” Well, we are providing you with a list of what we think…

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Can You Afford to Forget About Data Center Hardware Support?

A data center is a complex operation by its very nature, so oftentimes the daily requirements of just keeping everything moving forward can mean that you begin to spend less and less time thinking about equally important topics like maintenance. However, data center hardware support and general maintenance is hugely important for one very specific reason: without it, you're running…

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Interviewing a Potential Support Vendor: Part 2

Have you decided to go with third-party support for all of your maintenance needs in your data center, but you don’t know where to start your research to find the best independent support vendor? Then this blog series is for you. In the first installment of the series we discussed how important it is that the vendor of your choice…

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3 Ways You May Be Overspending on Your Third-Party Maintenance Budget

One of the reasons that companies consider third-party maintenance for their data center hardware is that it can be more cost-effective than support from the OEM. While third-party maintenance can reduce the portion of your budget allocated for recurring maintenance charges, it is also important to remember to check that the ongoing support still fits your organization’s needs. In order…

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4 Ways to Save Money with Third-Party Support

Regardless of the size of the business that you operate, finding new and efficient ways to control costs is likely a top priority. One of the ways to accomplish that goal of controlling costs within your IT budget is by using third-party support for the equipment within your data center. Third-party support provides multiple benefits for your organization - in…

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Third-Party Maintenance: What You Need to Know

Making the decision to move towards third-party IT maintenance brings with it a wide range of benefits that can't be ignored. For starters, it's a terrific way to begin saving your business money almost immediately without giving up any of the quality or reliability that your team is known for. It's also a great way to organize your expenses in…

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3 Things the OEM Doesn’t Want You to Know About Third-Party Maintenance

Switching off OEM support for your EMC or NetApp storage hardware can be a nerve-wracking process. This can become more difficult if you are used to working with the manufacturer of the equipment within your data center. Yet, switching to third-party maintenance doesn’t need to be a risky process, even if the OEM may make it seem that way. You…

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Don’t Trade Innovation for Hardware Maintenance: 3 Tips

According to a 2012 Trend Report, 48% of enterprises responded that they will spend half of their 2012 IT budget on hardware maintenance and service for their current IT infrastructure. Oppressive maintenance costs, usually attributed to OEM service contracts, can consume precious IT budget dollars that could be dedicated to environment innovation and growth. Enterprises can reduce the hardware maintenance…

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