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Storage Maintenance

You have a lot to deal with when it comes to storage maintenance: diagnosis, replacement parts, and daily, weekly, and monthly routine maintenance. Maintenance should include contract, warranty, and EOL/EOSL date knowledge and reviews. That’s a lot! Then there is the cost of storage maintenance. If you are still using OEM (Original Equipment Manufacturer) renewable contracts, you can save a huge amount by using a Third Party Maintenance provider. Reliant Technology’s free IT Asset Management tool helps you organize your information to quickly pull warranty and contract, as well as EOL/EOSL, dates.

Storage Support You Can Count On

Reliant has supported Dell EMC, NetApp, HPE, Dell, IBM and 10+ Storage OEMs for 14 years. This coupled with our deep hardware expertise give you a trusted source to extend the life of your storage, backup storage or tape library. Reliant’s dedicated support team is there 24x7x4 to make sure your storage hardware is in top condition. We provide top-of-the-line support, extended warranty and diagnosis and replacement of all supported storage hardware components. When the parts fail, we’ve got you covered.

Owlytica Platform – Giving You Visibility and Control

Our free asset management tool helps customers find big savings on maintenance, with less effort. When the details of all your upcoming maintenance renewals, assets, warranties, and contracts are located in multiple spreadsheets or systems, you waste time and money and open the door to risk.

The Reliant Maintenance Platform makes sure that you are in control. It consolidates, manages, tracks, plans,and budgets for all hardware assets, EOL/EOSL dates, and maintenance contracts in a single, unified platform. What’s more, it sends you proactive alerts so you can view and control pricing.

You can now start planning your equipment maintenance schedule up to 24 months in advance..

Support Level Features

 
 
ITMO
level 1
level 2
level 3
level 4
Live Tech Support via phone
24 x 7 x 365
24 x 7 x 365
24 x 7 x 365
8-5, Mon-Fri
8-5, Mon-Fri
On-site Tech Support Response Time
4 Hour Response
4 Hour Response
Next Day
Next Business Day
 
Parts Replacement
Onsite Spares Kit and Training (Optional)
 
EOL and EOSL Coverage
 
Auto Shift from OEM to Reliant Technology Support
 
Discounts on Professional Services
 
Free SAAS tracking for all assets
 
Remote Monitoring (Optional)
 
Global parts and on-site spares options
 
Pricing and Support for every Asset 24 months out
 
Integration via ServiceNow, ITSM, ITAM, MS Excel
 
Deep Storage Expertise

Reliant covers thousands of storage arrays, backup devices and tape libraries across 10+ OEMS including Dell EMC, NetApp, HDS and more.

Support and Hardware

Have a proactive partner to help you upgrade and add performance for your EOL and EOSL storage systems.

14 Years of Experience

Get unparalleled customer service from a tenured team who is truly committed to your success. 

Brands We Support

Reliant Technology supports over 100 product lines from leading OEMs. Select your brand for more information or contact us for more information.