Third Party Maintenance Overview
Global Multi-Vendor Data Center Hardware and Maintenance Experts
What Can Third Party Maintenance Do For You?
Maintenance contracts and data center asset support consume a large portion of a company’s annual budget. IT Leaders are expected to keep everything running smoothly, to guarantee 24/7 uptime, to keep their budgets low, and to maintain the highest levels of service. Resources are always limited while money, knowledge, and time come at a premium. It takes a lot to handle it all well.
Reliant Technology offers you a solution. Make the decision today to move away from your Original Equipment Manufacturers (OEMs) for IT storage, server, and network maintenance and we guarantee to save you time and money while providing the knowledge you need to get it all done on time and on budget. Partner with a company whose goal is to help you succeed.
“Reliant Technology has delivered exceptional service and value. Rapid response times, knowledgeable staff, and competitive pricing make Reliant Technology an easy choice.”-LeanLogistics
Brands We Support
Reliant Technology supports over 100 product lines from leading OEMs. Select your brand for more information or contact us for more information.
Specialized Support and Maintenance
Server Maintenance
Providing coterminous 24x7x4 to 9x5xNBD on-site and remote support for Enterprise IT hardware providers like: Dell, HPE, IBM, Sun/Oracle and SuperMicro servers.
Network Maintenance
Supporting Cisco Catalyst, Cisco Nexus, Brocade, Juniper, IBM, HPE, Dell EMC switch infrastructure in data centers globally.
Storage Maintenance
10+ OEMs, over 95 product lines and families supported. We maintain storage, backup devices & tape libraries with custom SLAs and a single source.
Hyperconverged Maintenance
With secure SLAs, on-site spares, extended warranties, and post-warranty support, Reliant’s dedicated support team is available 24x7x4 to make sure your hyper-converged hardware is in top condition.
Support Level Features
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ITMO
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level 1
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level 2
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level 3
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level 4
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| Live Tech Support via phone |
24 x 7 x 365
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24 x 7 x 365
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24 x 7 x 365
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8-5, Mon-Fri
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8-5, Mon-Fri
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| On-site Tech Support Response Time |
4 Hour Response
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4 Hour Response
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Next Day
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Next Business Day
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| Parts Replacement |
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| Onsite Spares Kit and Training (Optional) |
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| EOL and EOSL Coverage |
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| Auto Shift from OEM to Reliant Technology Support |
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| Discounts on Professional Services |
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| Free SAAS tracking for all assets |
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| Remote Monitoring (Optional) |
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| Global parts and on-site spares options |
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| Pricing and Support for every Asset 24 months out |
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| Integration via ServiceNow, ITSM, ITAM, MS Excel |
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Owlytica Platform – Giving You Visibility and Control
Owlytica is our free tool that help customers find big savings on maintenance with less effort.
When the details of all your upcoming maintenance renewals, assets, and contracts are located in multiple spreadsheets or systems, it wastes time and money and opens the door to risk.
The Reliant third-party maintenance optimization platform, powered by Owlytica, puts you back in control. It consolidates, manages, tracks, plans, and budgets for all hardware assets and maintenance contracts in a single unified platform.
What’s more, it sends you proactive alerts so you can view and control pricing. This sets you up to start planning your equipment maintenance schedule up to 36 months out.