Third Party Maintenance Overview

Why Third Party Maintenance?

Turn to Reliant for third party maintenance and get our best-in-class server, storage and network hardware support from a top tiered, global maintenance providers.

You can save money instantly.

Your server storage and network support is essential to keeping your business afloat. Over 3,100 organization trust us to save 50% or more over OEM maintenance support contracts. We provide reliable, dedicated support along with flexible contracts for Dell EMC, NetApp, HPE, Cisco, IBM, Hitachi, and more.

Brands We Support

Reliant supports over 100 product lines from leading OEMs. Select your brand for more information or contact us.

Specialized Support and Maintenance

Server Maintenance

Providing coterminous 24x7x4 to 9x5xNBD on-site and remote support for Enterprise IT hardware providers like: Dell, HPE, IBM, Sun/Oracle and SuperMicro servers.

Network Maintenance

Supporting Cisco Catalyst, Cisco Nexus, Brocade, Juniper, IBM, HPE, Dell EMC switch infrastructure in data centers globally.

Storage Maintenance

10+ OEMs, over 95 product lines and families supported. We maintain storage, backup devices & tape libraries with custom SLAs and a single source.

Server Maintenance

With secure SLAs, on-site spares, extended warranties, and post-warranty support, Reliant’s dedicated support team is available 24x7x4 to make sure your hyper-converged hardware is in top condition.

Support Level Features

 
 
level 1
level 2
level 3
Parts Replacement
Remote Monitoring
Phone Tech Support
24 x 7 x 365
24 x 7 x 365
8-5, Mon-Fri
On-site Tech Support
4 Hour Response
Next Day
Next Business Day
Onsite Spares Kit and Training (Optional)

Owlytica Platform – Giving You Visibility and Control

Owlytica is our free tool that help customers find big savings on maintenance with less effort.

When the details of all your upcoming maintenance renewals, assets, and contracts are located in multiple spreadsheets or systems, it wastes time and money and opens the door to risk.

The Reliant third-party maintenance optimization platform, powered by Owlytica, puts you back in control. It consolidates, manages, tracks, plans, and budgets for all hardware assets and maintenance contracts in a single unified platform.

What’s more, it sends you proactive alerts so you can view and control pricing. This sets you up to start planning your equipment maintenance schedule up to 36 months out.