Dell PowerEdge Support & Maintenance

Park Place Technologies can help you support your Dell PowerEdge server equipment beyond its OEM end of service life or warranty with direct access to our technical support team.

The big challenge Dell is facing when it comes to new product sales is twofold: 1) virtualization, and 2) customers holding onto their equipment longer because budgets are being scrutinized and the servers are still performing well—in other words, the PowerEdge servers are capable of functioning for a long time in your environment and you don’t need to upgrade.  The days of swapping servers every three years seem to be long gone.

Because customers are keeping their equipment longer, the question becomes what to do when the PowerEdge server maintenance contracts come up for renewal.  As mentioned, one of the reasons customers are keeping their end of life PowerEdge servers longer is because budgets are tight but when looking to Dell for PowerEdge maintenance they realize the prices are exorbitant.   The reason Dell charges a lot for support is because A). They see it as a money maker, B). They want to push you to upgrade to new hardware and C). Customers don’t know they can turn to server maintenance companies for reduced maintenance costs by 30%-40% while actually increasing support levels.