In our last blog, “What End-of-Life (EOL) Means for Your EMC Equipment” we discussed the important EOL milestones for EMC hardware and the implications of those milestones for your equipment. Now, we are going to delve deeper into End-of-Service-Life (EOSL) and what that milestone means for your EMC equipment.
In case you missed it, we went over what EMC means when they mark a product as EOSL:
End-of-Service-Life (EOSL), for most end users, is the date of most concern. This is when support, either primary or extended support, is no longer offered by EMC.
Support Milestones for EMC
While these EMC milestones are important, they don’t have to dictate your purchasing or upgrading cycle. These milestones create an OEM-centric mindset, but we believe that a customer-centric mindset is the way to go! How do you create a customer-centric mindset for support when EMC is pushing you to think in an OEM-centric mindset?
1. First Support Contract Renewal
The first support contract renewal with the OEM occurs three years after the initial product purchase. EMC’s goal is to make their new hardware look as appealing as possible. How do they do this? After three years of support, the costs to continue supporting that equipment will skyrocket. EMC is trying to incentivize a hardware refresh.
But, you don’t have to fall prey to their tactics. If you’re happy with the current equipment you have, you can move that equipment to a third-party maintenance provider for costs up to 70% off EMC support prices. This allows you to keep your equipment in your data center for as long as you want it – not when the OEM says you should upgrade.
2. Second or Third Support Contract Renewals
EMC can continue to support equipment after four to five years of product ownership. With OEM support, the longer you choose to use their support means the less and less value they will provide – albeit with a much higher price point.
You can get much higher savings (and support quality) from a third-party maintenance vendor when equipment is EOL.
3. Extended OEM Support
If you are still using OEM support for your EMC hardware after owning the equipment for five years, EMC will start becoming more stingy with their willingness to continue offering support. After this point in the product’s lifecycle, EMC will most likely only offer extended support options.
These extended support options are often offered for only six months at a time (and usually at a premium cost). What you have to remember is that EMC’s main goal is product sales – not extending the lifespan of your hardware. If you haven’t moved away from EMC support before this point, we recommend moving the equipment to a third-party support provider.
Simply put, the value you’d get from EMC just doesn’t stack up to a third-party support provider at this stage of the equipment’s life.
What to Do When Moving from EMC Support
Choose a maintenance provider that has the same level of service (and better!) compared to the OEM. Whether you want 24x7x365 coverage or Next-Business-Day parts replacement, you’ll want to find a provider that gives you the SLA options you need.
Have EMC equipment at more than one location? You can find a third-party maintenance vendor that supports equipment all over the world. Reliant Technology has 4-hour response times to 99% of the continental US and Canada and coverage in over 106 countries worldwide.
Remember, don’t let EMC pressure you into a hardware refresh when you’re not ready. You don’t have to pay that hefty support price tag either. Know that you have options for support at every step along your EMC hardware’s lifecycle.
As the World’s #1 Reseller of Certified Pre-Owned Storage Hardware & Support, Reliant Technology can offer you the comprehensive, expert support for EMC hardware at the best rates. To learn more about EMC support options, or to get a maintenance pricing request, reach out to one of our EMC specialists or call 1.877.227.0828.