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4 minute readTPM vs. EMC Support : 7 Things You Need to Know

As companies look to maximize how far their budget will go, most are looking to first extend the life of their hardware. Rather than purchase new equipment or expensive upgrades when your warranty ends, there is another option to support your current hardware: third party maintenance (TPM).

There are many reasons to use third-party maintenance (TPM) rather than purchase a new policy with EMC. Although EMC is your original equipment manufacturer, typically they will push you to purchase new equipment once it is past its end-of-life (EOL), or end-of-service-life (EOSL). 

If your equipment is nearing its end-of-life (EOL) or end-of-service-life (EOSL), then you will need to make this important decision. Before you do so, there are a few things you should know.

What is Third Party EMC Maintenance (TPM)?

Companies like Reliant Technologies offer EMC maintenance without the original manufacturer (OEM). Rather than spend a huge cost on OEM maintenance, you receive better service for your EMC data storage systems, at a better price.

7 Things to Know

#1: TPM is a One-Stop-Shop

Using third party maintenance (TPM) makes it easier for data center and IT managers. Rather than go to multiple providers for your maintenance in search of the best price, you can have all of your equipment worked on from the same place.

Benefits of third party maintenance

#2: You Can Use TPM Even if Still Under OEM Warranty

Even if your equipment is still under warranty from your original equipment manufacturer (OEM), you can still benefit from TPM. Your TPM provider will contact EMC (or your other OEM) for you! Avoid dealing with wait times, or bouncing from department to department, and allow your TPM to do it for you.

#3: TPM Offers Support in EOL 

TPM providers can take care of your equipment in all stages of the warranty and end-of-life cycles. This means that TPM can offer you all of the benefits of a warranty, regardless of how old your equipment is.

#4: TPM Offers Support Even After EOSL

The end-of-service-life (EOSL) of EMC equipment is when EMC has completely discontinued support on that piece of equipment. This can be frustrating because although your equipment works perfectly, it can be past the EOSL. TPM maintenance will always provide you with support past your EOSL date. 

TPM Saves Your Company Money

#5: Save Huge Amounts of Money With TPM

When signing a TPM maintenance contract with Reliant for EMC products, you can save a lot of money. On average, TPM contracts will save you anywhere from 30-70% over OEM maintenance! 

#6: Better Service from TPM Providers

When speaking to an OEM maintenance provider, often you can be shifted around from one person to the next. You will get the support you need immediately with TPM, and with highly skilled engineers. 

Regardless of the level of service you need, the engineer that matches your needs will be assigned to you immediately. Whether you live near a maintenance center and they can arrive on-site, or simply service your products as soon as they arrive at the maintenance center. 

Third Party Maintenance Flexible Service Hours

#7: Flexible Options When Using TPM

Rather than choose from the very few options available with OEM maintenance, TPM offers a variety of options. TPM not only gives you the option to support EOL and EOSL equipment, but can handle multi-vendor capabilities, and any other features you require. You have control of your maintenance plan with TPM, from creating what you need in a contract, to fitting your budget.

TPM is the Best Option for EMC Maintenance

There are many reasons why TPM is a better option than using OEM. Not only do you receive better support from TPM providers, but you can still use it even after EOSL. Secure your bottom line and meet your budget at the same time.

With customizable agreements and service for all of your hardware, TPM is the best option. Contact Reliant for more information and a free quote today. 


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Reid Smith-Vaniz

by Reid Smith-Vaniz

Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.

Reliant Technology Cares

Reliant Technology Cares

When you have Reliant Technology support your data center, you help us support SERV International and provide thousands of meals for starving children.

About Reliant Technology

As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.