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Support Engineer (IBM Background)

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Location Must be located in Atlanta, GA. Hybrid remote/office flexible working arrangement available.
Department Operations
Pay $60-70k evaluated from experience
Position Type Full Time
Experience Required Entry Level

Job Description

If you are looking for an opportunity to work with and become part of a team of six engineers: grow your skillset with continuing education, focus on customer data center issues involving hardware break-fix for servers, switches, and storage arrays; manage the health of their IT assets and have a knack for keeping internal and external stakeholders engaged, we’d love to hear from you.

As the newest member of our team, you will work with the Engineering Manager and rest of the team to ensure predictable, consistent, and successful resolution of break-fix cases. We will provide training and Reliant has an on-site lab for tinkering and upskilling.

Key Responsibilities

You’re a great fit if you find yourself nodding along to the following…

  • Familiar with servers in general, and have working knowledge of IBM / Lenovo xSeries servers. Knowledge in IBM Power Systems, IBM zSeries, or AIX a plus.
  • Have basic networking skills with either Cisco or Brocade switches.
  • Some familiarity with IBM storage systems; DS series, XIV, or SVC a plus.
  • You are comfortable instructing customers on what diagnostics are required to open and log a case, how to gather and review logs.
  • You can collaborate with team members, communicate, and mitigate risks to open cases, and interface in a professional manner directly with the customer.
  • You enjoy building relationships to develop the partnership network of data center engineering services and contractors.
  • You are skilled at defining project governance, outlining roles, responsibilities, decision rights and clearly defined escalation paths.

Qualifications

You have experience doing these sorts of things:

  • Problem-solver and be able to manage problems when they arise.
  • Scoping, planning, and managing the delivery of projects focused around various data center technologies (Servers, storage and Network).
  • Serve as a technical point of contact on customer engagements.
  • Work directly with the internal support team and assign adequately Field Engineers and the Professional Services Partners.
  • Collaborate with the internal Engineering team to ensure the proper scope of work for all delivery projects.
  • Analyze existing capabilities and establish new processes and standards for the tracking,
  • measurement, reporting, and analysis of all break-fix cases.
  • Manage activity planning, scheduling, and resource planning.

Other Requirements

Education

Bachelor degree in business, Computer Science, or a related technical degree (preferred, not required) Sound like a fit? We’d love to meet you! If you are passionate about getting into technology sales and have the right attitude, work ethic, and character traits, we’d love to hear from you.

Company Description

Reliant Technology is a 35 person company that helps IT teams save money, reduce risk, and fund what’s important, by reducing the headache, hassle, and expense of maintaining data center equipment.

At Reliant we don’t believe you have to have a record of IT sales to be successful. We believe in you. We believe if you have the right work ethic, and ability to learn the technology and the mindset of the customer, you can succeed. We want to invest in you.