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7 minute readWhen and How Do I Look Up Warranty Support?

You're in the Right Place: We Can Help You Find the Support You Need

When and how you check the support lifecycle and EOL/EOSL dates for brand warranty support plays an important role in the life of your equipment as well as your budget. End of Life and End of Service Life dates can also be checked through Reliant Technology. All you need is your equipment’s model number.

Information You Need to Look Up EOL/EOSL Dates and Warranty Support Dates

It is one of those things we take for granted. We purchase a piece of equipment, use it daily, but fail to check warranty information until it is in danger of coming to its demise—or, in computer terms, End of Life. Your computer’s technical support team should know these dates, but manufacturer warranties are specific to each IT asset, so it’s a lot to track. It’s better to stay ahead of the game by knowing serial lookup information.

Information You Need to Look Up EOL/EOSL Dates and Warranty Support

What is the Difference Between EOL and EOSL?

You can be prepared for the next rollout. Alexander Graham Bell said, “Before anything else, preparation is the key to success.” Now is the time to be proactive, to collect your product’s serial lookup, and verify the manufacturer support status to determine if an upgrade is imminent.

First, let’s clear up any confusion and eliminate any questions you may have when you are handed those warranty support memos from your tech support team. There is a bigger difference between EOL and EOSL than you may realize:

  • EOL – End of Life is the end of a product’s sales lifespan. This means that the manufacturer no longer sells or markets the computer hardware, but they will continue to service it with existing equipment that has already been produced.
  • EOSL – End of Service Life is the end of the time period that a manufacturer will service the equipment or product. Some manufacturers may choose to continue servicing a product family beyond the service life, but will typically charge a substantial fee for doing so. Note: EOSL is also referred to End of Support Life. As you can see, there is a clear difference between EOL and EOSL.

Pro-Tip: Don’t be misled into thinking that EOL and EOSL have to do with the date you installed your equipment. The clock started ticking on OEM equipment the day that product first left the factory and will stop when the manufacturer ends production or sends out the EOL notice. 

 

Manufacturing vs Marketing Terms

End of life is a manufacturing term.  As quickly as technology changes today, EOL allows OEMs to retire a specific model, or device family, from the product line, in favor of producing a more advanced model, or family line, of products.

On the other side, End of Service Life or End of Support Life is more of an operations/marketing term than a manufacturing term.  Equipment that hits EOSL are those assets that the OEM has chosen to stop offering maintenance on, often in an effort to make customers buy newer models, even when existing assets function perfectly well.

Since Original Equipment Manufacturers (OEMs) support a large group of assets with hardware, software, and patches (operating system updates), EOSL is a way to reduce their scope of support.  It is, as stated, also a marketing tactic. OEMs try to force you to upgrade, using fear. Fear is a major motivator, especially when you have critical systems to maintain.

In this example, the OEM is hoping that the fear of having an outage, and one that they will no longer service, will force you to upgrade your equipment to their latest and greatest.  These forced upgrades are good for the OEM’s bottom line.

Pro Tip: Third Party Maintenance and Support is available so you don’t need to give in to OEM tactics.

 

How Do You Look Up Your EOL and EOSL information?

Computer hardware websites have warranty information for their products. End of Life and End of Service Life dates can also be checked through Reliant Technology. All you need is your equipment’s model number, and you can easily find your EOL and EOSL dates. You can perform a warranty check with a serial number lookup on many OEM websites. With this information, you and your tech support team can coordinate with one another to keep your equipment up to date and remain ahead of the game.

How To Look Up Your EOL and EOSL information

What To Do with this Information?

Many Original Equipment Manufacturers will send out notices when they are about to stop servicing a product. You have two options when you receive these notices:

  1. Purchase an extended warranty from the OEM for the assets you own. These premiums are usually steep. They typically come in six-month increments for a period of up to two years.
  2. Purchase a warranty through a Third Party Maintenance provider like Reliant Technology – A third-party maintenance vendor will be the most cost-effective option and will provide the service your equipment may require, along with needed replacement parts. A company like Reliant Technology is known for their attention and customer service. You get better service for a lower price than with the OEM.

Your tech support team’s job is to monitor your equipment for EOL/EOSL changes and inform you and your team when upgrades or changes in support are needed. You can also rely on Reliant Technology to help you look up and track your EOL/EOSL information, so you know when to extend your warranty or search for alternatives, saving you time and money.

What should you do with EOSL Equipment?

Options When EOSL Date is Approaching

When you discover that your EOSL date is approaching you can choose to upgrade your equipment, or keep and protect your equipment with a third party extended warranty. If you choose to upgrade your equipment, you have to decide what to do with your old equipment. You might keep it as back up. You might relocate it to another office that could use your existing equipment.

Pro Tip: You can sell your unneeded equipment to an asset disposition provider, like Reliant Technology, for cash or credit.

 

Reliant Technology

Third Party Maintenance companies, like Reliant Technology, provide an affordable option to extend the life of your gear beyond the OEM’s warranty period. As you near the end of your contracted service period and are considering a change, look to Reliant Technology as your Third Party Maintenance provider, to continue using your existing hardware, extending the protection of your equipment by:

  • Tracking your current EOL/EOSL dates using a free asset management platform.
  • Finding new and refurbished replacement parts.
  • Providing service 24/7 with a 4-hour response time.

Pro Tip: When you are ready to acquire new assets, Reliant Technology will also help with the reallocation or dissolution of unneeded equipment. 

Rely on Reliant Technology for your Support Needs

Even with funds available, the intelligent choice is to continue spending wisely. When you know how to quickly and easily find your EOL and EOSL dates, you are prepared to make the best decision of what to do with your IT assets. Contact Reliant Technology for more information, today.

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Reid Smith-Vaniz

by Reid Smith-Vaniz

Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.

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As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.

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