When purchasing maintenance and support for your IT infrastructure, there will be multiple options to choose from and each will differ in price. Depending on the industry and size of the company, maintenance services can consume up to two-thirds of any given IT budget. So, choosing a cost-effective IT hardware support provider that doesn’t sacrifice service quality is key.
allows for a flexible maintenance service agreement tailored specifically to your organization.
But how much does third-party maintenance actually cost? The short answer? It depends. The cost of third-party support for your data center hardware will vary depending on the
you choose for your equipment. However, third-party support typically costs anywhere from 30-70% less than OEM support for the same equipment.
Which SLA is Right for Me?
So, how do you determine which
is the best for your data center hardware? There are plenty of reasons to choose one maintenance SLA option over another. For example, enterprise organizations may feel more comfortable putting all of their data center equipment under
so that they can receive comprehensive coverage from an engineer on-site. Other organizations may want a different SLA for their production environment than their testing or development systems. The
for you will depend on your organization’s specific needs. The trick to determining the right SLA for your needs is understanding the differences between each available SLA and how the services will best support the IT hardware within your data center.
What’s the Difference Between the SLAs?
Level 1 support from Reliant Technology provides 24x7x365 help desk support with replacement parts on-site 4 hours after the problem is determined. This support level is optimal for production environments, where mission-critical support is required to meet uptime requirements.
Level 2 support provides 24x7x365 help desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24×7 help desk, but do not require 4-hour parts on-site.
Level 3 support is optimal for organizations that do not require support for systems outside of normal business hours (9 am-5 pm, Monday through Friday) and want parts replaced the next business day.
Level 4 support provides scheduled phone support with next-business day parts replacement.
Level 5 support extends the warranty for parts and systems with next-business-day parts replacement.
What Are the Services Covered Under the Various SLAs?
On-site Spares Kits:
On-site Technical Support:
Telephone Technical Support:
How Do I Get A Quote?
Requesting a quote for third-party maintenance services relies on a number of factors including the type and age of equipment, SLA, the physical location of the hardware, and the configuration.