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4 minute readHow Much Does Third-Party Support Cost?

When purchasing maintenance and support for your IT infrastructure, there will be multiple options to choose from and each will differ in price. Depending on the industry and size of the company, maintenance services can consume up to two-thirds of any given IT budget. So, choosing a cost-effective IT hardware support provider that doesn’t sacrifice service quality is key.

Third-party support
allows for a flexible maintenance service agreement tailored specifically to your organization.

But how much does third-party maintenance actually cost? The short answer? It depends. The cost of third-party support for your data center hardware will vary depending on the


you choose for your equipment. However, third-party support typically costs anywhere from 30-70% less than OEM support for the same equipment.

Which SLA is Right for Me?

So, how do you determine which

is the best for your data center hardware? There are plenty of reasons to choose one maintenance SLA option over another. For example, enterprise organizations may feel more comfortable putting all of their data center equipment under

Level 1

so that they can receive comprehensive coverage from an engineer on-site. Other organizations may want a different SLA for their production environment than their testing or development systems. The

right SLA

for you will depend on your organization’s specific needs. The trick to determining the right SLA for your needs is understanding the differences between each available SLA and how the services will best support the IT hardware within your data center.

What’s the Difference Between the SLAs?

Level 1:

Level 1 support from Reliant Technology provides 24x7x365 help desk support with replacement parts on-site 4 hours after the problem is determined. This support level is optimal for production environments, where mission-critical support is required to meet uptime requirements.

Level 2:

Level 2 support provides 24x7x365 help desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24×7 help desk, but do not require 4-hour parts on-site.

Level 3:

Level 3 support is optimal for organizations that do not require support for systems outside of normal business hours (9 am-5 pm, Monday through Friday) and want parts replaced the next business day.

Level 4:

Level 4 support provides scheduled phone support with next-business day parts replacement.

Level 5:

Level 5 support extends the warranty for parts and systems with next-business-day parts replacement.

What Are the Services Covered Under the Various SLAs?


Parts Replacement:

With systems that are covered under your maintenance agreement, any faulty parts will be replaced.

Post-Incident Follow-Up:

Prior to closing a maintenance case, Reliant Technology will check to make sure that you are satisfied with the problem resolution.

Remote Monitoring:

Systems covered under maintenance are monitored remotely to diagnose system issues and proactively provide problem resolution.


On-site and remote technical and administrative training is available upon request. For more information about training availability, contact us at


On-site Spares Kits:

Keep critical spare parts on-site, such as disk drives and standby power supplies, so that your data center professionals can replace them right away as needed.

On-site Technical Support:

Field engineers will arrive on-site to repair system issues.

Telephone Technical Support:

Access technical support through our domestic US-based help desk.

How Do I Get A Quote?

Requesting a quote for third-party maintenance services relies on a number of factors including the type and age of equipment, SLA, the physical location of the hardware, and the configuration.


learn more

about Reliant Technology’s

maintenance services



, or to

get a quote

for third-party support,

reach out
to us and give us a call at



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Reid Smith-Vaniz

by Reid Smith-Vaniz

Reid is the founder and CEO of Reliant Technology and for 14 years has pursued his mission to remove the pain associated with maintaining IT infrastructure. Reid writes on common challenges related to maintaining, servicing, tracking, budgeting, and upgrading technology.

Reliant Technology Cares

Reliant Technology Cares

When you have Reliant Technology support your data center, you help us support SERV International and provide thousands of meals for starving children.

About Reliant Technology

As Data Center and storage experts, Reliant Technology is available to provide consultations and solutions to your server backup needs. Our experienced engineers and IT specialists are ready to help you determine the best option for your Data Center. If you have a topic you would like to see discussed, or if you would like to submit an article for possible publication, please, get in touch with us.