Reliant Technology

Data Center and Hardware Maintenance

How easy should it be to open a Reliant support ticket?

(super easy - that’s a no-brainer!) It’s never fun to open a support ticket, but when you have to, Reliant wants to make it convenient for you and your team. Over the last few months, as our customer success team gathered feedback, many of you told us you’d like to open up a support ticket through our online portal, Owlytica. …

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Hybrid Maintenance Plans Add Value to Your Legacy Systems and Extend the Life of Your Data Center Investment

Supporting legacy systems is not always considered to be a particularly important component of IT operations. That is because older systems are ignored and new infrastructure is used to support your applications and services. Even so, your legacy systems can be a great way to maximize your budget as they can meet the vital requirements of your data center. If…

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New Gartner Report Explains Benefits of Third-Party Maintenance

According to a report recently published by Gartner, third party maintenance providers can provide the best solutions when it comes to combining cost savings with optimum results. This report also marks the key points allowing companies using services from third-party maintenance providers to save enough money and resources to spend on other related activities within the company. The risk of…

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7 Hacks that Help IT Pros Save Time

by Reid Smith-Vaniz, CEO, Reliant Technology No one has enough time, here’s how you can get back 100+ hours. Hack #1: Kill the refresh project The refresh project is a huge time-suck. Think about all the time it takes to plan, buy, install, migrate, decommission, sell the equipment associated with a refresh. From vendor meetings to negotiating, it can take…

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5 Things You Should Ask a Vendor When Contemplating a Data Center Hardware Maintenance Agreement

Looking for a new vendor to support your data center can be overwhelming, that is why we created this list of the tops 5 things you should ask a vendor before considering them for the job. Let's get started! 1. How Do You Define Data Center Hardware Maintenance? One of the biggest problems with defining maintenance is that many vendors…

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Tactics to Control Your Maintenance Spend and Fund Other Initiatives

Maintenance is the foundation of risk mitigation in the technical business world. It would be very risky to implement any technology without an effective method to handle equipment failure. Any failure can impact the operational stability of a system. Most businesses expect systems to be operational with minimal downtime. Business projects, technical projects and maintenance projects compete with the basic…

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What’s The Difference?: EOL, EOSL, EOA, EOS

When a particular vendor schedules hardware for End of Service Life, it can be a difficult time for the customers who use those products on a daily basis. Not only do you have to worry about what that means for the future of your EMC or NetApp products, but you also have a variety of different dates to keep track…

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What's The Difference?: EOL, EOSL, EOA, EOS

Learn the key terms that could affect your data centerImprove the management of your product lifecycle with this simple guide.    When a particular vendor schedules hardware for End of Service Life, it can be a difficult time for the customers who use those products on a daily basis. Not only do you have to worry about what that means…

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EOL vs EoSL: What's the Difference?

Learn the key terms that could affect your data centerImprove the management of your product lifecycle with this simple guide.    When Dell EMC, NetApp, HP, IBM, Cisco, Brocade, or any OEM announces that a piece of hardware will reach End of Life (EOL) or End of Service Life (EOSL), it can be difficult to understand what these milestones mean…

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The Real Cost of Reactive Upgrades

“Reduce cost, increase functionality and improve business operations” is the battle cry of many businesses. IT is continuously battling a world of infrastructure components and applications while also dealing with a myriad of old and new technologies. Adding complication, everyone's an expert and has not only an opinion, but “the” solution. Obsolete hardware just adds another hazard to the mix.…

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7 Mistakes Savvy CIO’s Don’t Make When Negotiating with the OEM

By paying attention to the details, and managing the process, you have the opportunity to recognize significant rewards. Just as any project, this one takes time, focus and attention. A savvy IT Leader will not allow these mistakes to jeopardize the maintenance negotiations. Mistakes Savvy CIO's Don't Make 1. Wait until the last minute An experienced CIO knows that procrastination…

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What's the deal with cDOT?

If you run NetApp equipment in your data center, you’re almost certainly familiar with 7-Mode (also called ONTAP Traditional or 7G), the basic operating system for NetApp enterprise storage solutions for more than 20 years. What is cDOT? NetApp’s newer and more complex operating system, Clustered Data ONTAP (cDOT), has gone through several versions since its’ rollout 10 years ago…

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Tips for Building Your Own Private Cloud

At this point in time, it’s an undeniable fact that the cloud is here to stay. However, because of concerns over costs, security, regulations and more, moving to the cloud can be challenging; so for that reason and others, it may not be for everyone. Why Build Your Own Private Cloud One way around these challenges is to consider building…

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3 Business Cases for Using Third-Party Maintenance

Identifying options to maintain a peak level of IT operations while minimizing costs is a top priority for C-suite executives everywhere. Implementing programs to extend the life of hardware investments is a proven way to generate savings. That’s why many organizations have begun to move away from OEM contracts and have embraced the benefits of TPM maintenance. There are many…

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5 Ways to Upgrade Your ITAM Software

It’s not easy meeting the ever-changing requirements of the business to keep everything running without issues, while also staying within a tight budget and keeping a keen eye on uptime. Efficiently running a data center in 2019 is no small feat. One way to get ahead of any surprises in your data center is to use top of the line…

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9 NetApp Terms You Need to Know

When it comes to NetApp technology, there are a lot of different terms floating around that you may or may not understand. So, we want to provide a brief overview of some of the essential NetApp terms you need to know. We hope that this will help you feel more educated and empowered to talk about NetApp technology. NetApp Terms…

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Data Center Downtime is Expensive: 3 Ways Third-Party Support Can Help

Running a business in today’s world means taking a more technological approach. As the "brains" of the operation, data centers allow you to do just that. Your data center plays a major role in day-to-day business operations for employees and clients alike. But relying heavily on your data center also has its downsides...unplanned downtime incidents can really cost you. According…

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Upgrading Your EMC Array: What You Need to Know

In a time of dramatic data growth, needs for more capacity and performance remain the norm. This means IT decision makers must meet increasing data storage requirements with a shrinking budget. You might feel overwhelmed at the task of keeping your data center equipment up to demand, but you have options. The easiest and most cost-effective way to increase data…

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Knowing the Right Time to Refresh Your Networking Hardware

A large part of managing your data center network means ensuring that all networking equipment is supported and maintained. This sounds easy enough until the OEM announces your products have been declared EOL. The end of life announcement usually means that end of support is soon to follow. Rather than panic or unnecessarily upgrade your network, we’re here to talk…

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Your FAS8000 Filer is EOA: What Now?

NetApp FAS8020, 8040, 8060, and 8080 filers went End of Availability (EOA) in December 2017. There are usually concerns about hardware needs and support options once your filer reaches a product milestone. So what happens next? Should you look for extended support with the OEM? Consider alternative support vendors? Or should you just do a complete hardware refresh? These are…

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3 Business Cases for Third Party Support

Innovation doesn't necessarily come cheap, but that doesn't mean that identifying options to maintain a peak level of IT operations while minimizing costs isn't a top priority for C-suite executives everywhere. Simply finding new ways to extend the life of critical capital investments can be a great way to generate valuable savings, which is why many organizations have begun the…

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5 Common IT Support Mistakes (And How to Avoid Them)

Choosing who supports your storage, server, and networking equipment as well as how it's supported are some of the most important decisions you can make for your IT infrastructure. Far too often, we see a common trend of end users making decisions on the "who" and "how" that costs them time, money, and quality of service. Don't make the same…

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4 Must Haves When Choosing an ITAD Partner

Choosing who provides IT Asset Disposition (ITAD) services for your storage, server, and networking hardware is one of the biggest decisions you can make for your IT infrastructure. ITAD is usually an afterthought for many IT shops, but that is beginning to change thanks to the increasing need for safe and environmentally friendly disposal of data center hardware. But ITAD…

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3 Ways Third Party Support Can Help with Innovation

Being a part of the IT industry means adapting and finding new and better ways to meet business objectives. Everywhere you look, there are new technologies emerging and quickly changing the way we manage, store, and protect our data. However, budget ranks as a top concern when it comes to staying ahead of the technology curve. Many are left wondering…

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4 Tips to Protect Your Critical Data from Disaster

Doing business in today’s competitive landscape means keeping your infrastructure up and running in top shape. With the data center being such an integral part of business, what would you do if the unthinkable happened and jeopardized your critical data? Preparing for the unpredictable, whether it’s natural or manmade disasters - can be the difference between costly data loss and…

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Hybrid-Flash vs All-Flash: Making the Choice

All-flash arrays have become wildly popular in the data storage world thanks to their ability to boost performance and increase efficiency. Some of the most popular all-flash systems come from NetApp, Pure, and Dell EMC. While there are many benefits to an all-flash system, it has largely been unattainable for many data centers due to IT budget constraints. Traditionally, IT…

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3 Ways to Minimize RAID Failure in Your Storage Array

Redundant Array of Independent Disks, or RAID is a fundamental part of your storage system and usually the first line of defense when something goes wrong. But with RAID being so important, it’s no surprise that data storage administrators want to do everything possible to minimize drive failure within a RAID group. Since it is highly unlikely that the contemporary…

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Your EMC Hardware is EOL: What Happens Now?

With so many different acronyms floating around for product lifecycle milestones, it is easy to get confused. Not to mention that different manufacturers use different end of life terminology. This makes it all the more complicated to understand the lifecycle of the equipment within your data center. Today, we will be focusing on the end of life milestones for one…

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What to Do When OEM Support is Up

For many organizations, support for your IT equipment eventually ends for two key reasons. For starters, moving support away from a legacy system allows an Original Equipment Manufacturer (OEM) to look towards the future. They can devote resources to innovation, bringing bigger and better products to market moving forward. Many OEMs prefer that customers only keep hardware for three to…

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Storage Vendor Showdown: EMC vs. Pure Part:1

Storage giants like Dell/EMC and NetApp have stood the test of time, remaining constant leaders in a changing IT landscape. But the days of only having a handful of storage vendors to choose from are long gone. Newcomers to the field like Cohesity and Pure Storage continue to disrupt long held data storage practices. Comparing storage vendors can feel like…

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VNX Product Lifecycle Planning Tips

Have you tried to decipher EMC VNX support for Gen 1 systems? The process is made nearly impossible thanks to the vague end of life terminology. Trying to determine when your support is ending is made even more complicated by variables beyond your control. From the essential EMC VNX support to any extended support options, your product support life cycle…

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IT Support Secrets: What the OEM Doesn’t Want You to Know

How long is your data center hardware actually useful? Depending on who your support provider is, the answer may vary. If you have EMC or NetApp support through the OEM, they will likely tell you the answer is 3-5 years. But as IT budgets begin to shrink, you may be wondering if this is true, and if not, what else…

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IT Support Secrets: What the OEM Doesn't Want You to Know

How long is your data center hardware actually useful? Depending on who your support provider is, the answer may vary. If you have EMC or NetApp support through the OEM, they will likely tell you the answer is 3-5 years. But as IT budgets begin to shrink, you may be wondering if this is true, and if not, what else…

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IT Lifecycle Planning: 3 Tips You Need to Know

As the old saying goes, “those who fail to plan, plan to fail”. This quote is true for many things in life, including when it comes to managing your IT assets. There are few constants in the world of IT, but one thing that you can almost count on is the OEM declaring your IT hardware EOL while it still…

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What Makes A Great SysAdmin?

SysAdmins are the heart of any given business. They manage everything from your network infrastructure all the way down to your printers. In honor of System Administrator Appreciation Day, or SysAdmin Day, we wanted to talk about what makes a great SysAdmin with the focus on data storage and what it takes to succeed in a career as one. You…

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4 Support SLA Mistakes That Could be Hurting Your IT Budget

When it comes to managing an entire data center, monitoring the type of support you’re getting can sometimes fall through the cracks. So often, IT professionals must focus on fixing issues and innovating without breaking the budget, that some fail to realize IT support could be a larger hinderance. With the ability to take up two-thirds of any given IT…

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Questions to Ask Before a Data Center Relocation: Part 2

Whether you’re moving because you’ve outgrown your current data center or you are anticipating growth in the coming years, it is important to plan accordingly for your data center relocation. We’ve already gone over a few questions to ask, so if you haven’t already, check out Part 1 before moving forward. So, what are some more questions you should ask…

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Questions to Ask Before a Data Center Relocation: Part 1

Are you planning for a data center relocation? There are a number of reasons an organization would need to consider a new data center space. Whether you’re moving because you’ve outgrown your current data center or you are anticipating growth in the coming years, it is important to plan accordingly for your relocation. Migrating your data is a high risk…

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3 Terms to Know When Purchasing Third Party Support

Making a decision on who provides support for your storage, server, and networking equipment is an important part of data center maintenance. Many vendors talk a good game when it comes to maintenance and support services, but can they cut it as your support provider? In order to answer this question, you must understand each facet of third party support…

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Data Erasure & Destruction: 3 Ways to Protect Your Data

Getting rid of your current IT hardware usually isn’t the most glamorous aspect of managing a data center, but let’s face it, it has to be done. Protecting your organization’s data should be a top priority. Whether you plan on disposing of your hardware completely or trading it in for more budget funds, it’s important to remember that you have…

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Is Your VMAX Going EOSL? Know Your Options

If you have a VMAX in your data center, you may be wondering what’s best for your system. EMC has announced several VMAX models will go End of Service Life or EOSL September 30, 2017. So what should you do? Should you move to a newer system? Or do you look for alternative support solutions for your current VMAX? No…

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Third Party Support Checklist: Picking a Vendor

In terms of the type of third party support that your business will come to depend on, picking the right vendor comes down to more than just dollars and cents. While it's true that price will always be a concern, most third party support contracts are already built in a way that allows you to save 40% to 70% off…

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The CIO’s Guide to the Used IT Hardware Market: Part 2

Welcome to Part 2 of the CIO’s guide to the used IT hardware market. In the first installment we talked about some key factors to take into account when considering certified pre-owned storage, server, and networking equipment. You can read it here if you’d like to catch up. Today, I’m going to take you through some options you have when…

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The CIO’s Guide to the Used IT Hardware Market: Part 2

Welcome to Part 2 of the CIO’s guide to the used IT hardware market. In the first installment we talked about some key factors to take into account when considering certified pre-owned storage, server, and networking equipment. You can read it here if you’d like to catch up. Today, I’m going to take you through some options you have when…

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Is Renting or Leasing Right for Your Data Center?

When it comes to data center hardware, the question of whether to rent or to lease is one that doesn't really have a "one size fits all" answer. It is a question that will ultimately come down to the organizational level and how your EMC storage environment and other data center hardware aligns with your long-term goals. Having said that,…

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The CIO’s Guide to the Used IT Hardware Market: Part 1

Here at Reliant, we pride ourselves on taking a customer-centered approach. Rather than just supplying you with parts and tech specs, we take a more personal technique by giving you a number of options and helping you create an action plan to achieve your specific goals. To help you do that, I wanted to give a few tips on how…

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The CIO’s Guide to the Used IT Hardware Market: Part 1

Here at Reliant, we pride ourselves on taking a customer-centered approach. Rather than just supplying you with parts and tech specs, we take a more personal technique by giving you a number of options and helping you create an action plan to achieve your specific goals. To help you do that, I wanted to give a few tips on how…

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Mistakes That Could Be Hurting Your VNX Performance: Part 2

Welcome to part 2 of our series about some mistakes that could be hurting your VNX’s performance. If you missed the first installment of the series, you can read up on it here: Part 1. The aim of this series is to help you understand some of the dos and don’ts when it comes to VNX systems, disk array enclosures…

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Upgrading Your NetApp Filer: What You Need to Know

In a time of dramatic data growth, needs for more capacity and performance remain the norm. This means IT decision makers must meet increasing data storage requirements with a shrinking budget. You might feel overwhelmed at the task of keeping your data center equipment up to demand, but you have options. The easiest and most cost-effective way to increase data…

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Asset Recovery: Frequently Asked Questions

When you make the decision to move to a different system you may not know what to do with your current server, storage, and networking equipment. Should you decommission and recycle it? Do you leave it sitting in your data center? Since acquiring new technology is usually more exciting than getting rid of the legacy hardware, we’ve compiled a few…

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